Returns & Refunds

Customers are free to return any unwanted items for a full refund within 30 days of dispatch as long as they are unused/unopened and in their original packaging. Should the product be opened or packaging damaged, then a 15% surcharge may be placed against the final refund value. Any carriage charges incurred are done so wholly at the customer’s cost. We suggest that a registered postal service is used to send back unwanted parts as no claim can be made against missing items. Spafax International Ltd can arrange for parts to be picked up with any charges then deducted from the final refund amount.

To return your item/s please contact with your order number/confirmation in advance of posting back and we will issue you with a returns reference number to supply in the box. Please then return your item/s to the following address:

Returns Department
Spafax International Ltd,
Stroudley Road,
RG24 8UG

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